WARRANTY AND RETURN POLICY
Pangea America always wants our clients to be completely satisfied with our products. We take great pride in the quality and workmanship that goes into every item, and we want you to be comfortable knowing we stand behind our products.
But we realize things happen, and when they do:
You are able to return items for an exchange or for a full refund within 30 days of the date received. The returned items should be in the original packing materials and in sellable condition. To initiate an exchange, please contact Pangea Rocks A/S. New shipping charges will apply to the replacement items. No exchanges will be made after 30 days and on large orders exceeding Euro2500.00.
Pangea Rocks A/S warrants its product line against materials and workmanship failure for the term of 12 months from the date of delivery. If the product is determined to be defective, Pangea Rocks A/S will repair, replace or refund its value at Pangea Rocks A/S. Pangea Rocks A/S will determine the prorated value of each defective item. Any repaired or replaced product will be returned to the sender freight prepaid.
What is NOT covered by this warranty, including but not limited to:
1. Removal, installation, shipment and insurance costs;
2. Improper installation, usage or maintenance;
3. Misuse, abuse or neglect;
4. Damage to related elements, including any livestock;
5. Normal wear and tear;
6. Costs other than the product, i.e., costs due to labor or down time of an exhibit;
7. Alterations of the original design or unauthorized repairs.
All warranties implied by law are limited in duration to the duration of this warranty.
DO NOT use caustic chemicals when cleaning.
For best results us a white pad or light brushing.
All products must be thoroughly rinsed prior to installation.